• Shaun Bateman

Telehealth Accessibility, Critical for Healthcare

Medici launches new functions that boost provider-patient connectivity


Telehealth/telemedicine is not new.  In some way, shape or form, healthcare providers and patients have engaged in remote consultation for decades, whether a simple phone call or a text message.  However, with advances in technology and in no small way thanks to COVID-19, telehealth is undergoing a radical boom.  This has seen a slew of new platforms enter the market.  Not all though, truly understand the complications of delivering remote consultations in the heavily regulated healthcare space that also has a need for advanced security to protect patient data, for example.

Often created in the boardroom, it is sometimes forgotten that ordinary people are not always as tech-savvy as executives may imagine.  Taking this into account, long-established and respected telehealth platform, Medici, recently launched a revolutionary upgrade that allows healthcare providers to connect with their patients using a web-based one-click video feature in the new Medici Waiting Room.

The Waiting Room, mimics a physical environment, essentially queueing patients but without the need for the patients to actually register or download the Medici app itself.  The healthcare provider/doctor schedules the remote consultation via the Medici platform on their computer and sends the link to the patient, via email, SMS or WhatsApp.

Billing for Medici Waiting room consultations will not run through the Medici app as per consultations done on the usual app-to-app basis but, would be instead, billed through the provider’s usual billing system or means.  That is, unless the provider has the benefit of using the EZMed practice management solution into which, Medici has fully integrated.

Medici and EZMed recently partnered to offer Healthcare Providers a seamless solution to their everyday practice management needs and to take advantage of the growing telehealth boom.  The integration provides a beginning to end solution – from making the appointment, to consulting via the telehealth platform and with EZMed, tracking consultation duration then directly claiming from medical schemes via EZMed.

Flexible Rate-Setting Option

Whilst healthcare providers using the EZMed system have access to the variable rate-setting functionality, those using Medici without EZMed, will now have the ability to set their charge rates with another new update. 

Not every patient interaction deserves to be billed at the full rate – for example, issuing a repeat prescription or checking-in to see how the patient is doing.   This variable option is particularly good news for patients who do not have a medical aid, allowing the healthcare provider to set the rate for these patients. 

Of the new updates, CEO of Medici Africa, Neil Kinsley said: “The exponential increase in the use of the Medici platform over recent months, has provided us with an exceptional amount of quality research and insight – not only from the healthcare providers themselves – across multiple disciplines – but also from patients. 

“Whereas pre-COVID telehealth was almost an elective, it has become a necessity and with this, has come the need for additional functionality.  The current upgrades are as a result of the requirement for our healthcare industry to continue connecting with their patients, not only during these extraordinary times but beyond, as telehealth is definitely here to stay.”

With COVID-19 dominating headlines, it is easy to forget that millions of patients worldwide, are still requiring ongoing access to everyday healthcare.  Platforms such as Medici, provide that critical link between the patient and the provider for continuum of care to prevent overloading an already strained global healthcare system.

For more about Medici please see: https://www.medici.md

For more about Medici’s integration with EZMed please see: www.ezmed.solutions

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